We are PagerDuty Blog

PagerDuty Giving Back to the Community: Helping Unhoused Families Find Dignity with Hygiene Kits

Wed, 14 Dec 2022 17:00:00 +0000

In October, more than 20 Dutonians came together in San Francisco to assemble 50+ hygiene kits for Compass Family Services. Families in San Francisco have been particularly impacted by COVID-19 and other economic changes in the area over the last few years, necessitating organizations like Compass Family Services to help those “who are at risk to become stably housed, emotionally and physically healthy, and economically self-sufficient.” Providing hygiene kits to homeless families provides a person with dignity. More than 150 kits have been donated by Bay Area Dutonians in 2022, supported by volunteer donations as team members live the company values #Ack&Own and #RunTogether.

Using company awards and donating funds, Dutonians rallied together to raise $500+ for one of the first in-person San Francisco volunteering opportunities since returning to the office in 2021. We successfully campaigned, bought, and assembled the following kits this quarter: shampoo, conditioner, body wash, soap, socks, masks, washcloth, toothbrush, and toothpaste.

We aim to keep this volunteer opportunity going for the rest of FY23 in the San Francisco office. This will allow us to donate kits in the future for other local populations.

Stats for the campaign thus far:

Assembled 50+ hygiene kits this quarter
450+ items were used to assemble the kits this quarter; Overall we utilized 1,350 items to make a total of 150 kits in 2022
Donations: $500+
In-person volunteers: 20+
Volunteer hours: 40+
Special thanks to all of our SF volunteers and Dutonians who made a financial donation to this volunteer opportunity. A big thanks to Kandace Bona and the crew who organized a party with treats.

Here are a few snaps of our volunteer opportunity from the San Francisco office:

Co-authored by Camden Louie, Technical Trainer for PDU and May Tong from Technology Ecosystem

Originally published DECEMBER 5, 2022 on PagerDuty Blog.

This volunteer opportunity is dedicated in memory of Phylicia Jones (PJ). We will miss you. Thanks for always volunteering and giving back with PagerDuty.

IDE & Social Impact – Our ERGs Give Back to the Community

Wed, 14 Dec 2022 17:00:00 +0000

Dutonians are known for their relentless pursuit of positive impact, in both their work and personal life, and our ATL crew consistently goes above and beyond to model this attribute.

As we approached the end of summer, back-to-school shopping became top of mind for most Dutonians. It’s a time of excitement for the school year ahead, but for some, it comes with feelings of anxiety, worry, and disappointment due to budget limitations.

One of our core values is to Ack & Own, when you see opportunities you make it yours and you make it right. I saw an opportunity to Ack & Own while giving back to my community and facilitated a fundraising campaign in partnership with our Employee Resource Group, Array:Black.

Over the course of a month, we set up a donation campaign and Amazon Wishlist to collect supplies for Kipp Soul Primary School. Our goal was to obtain funding and donations to supply 40 backpacks worth of school supplies for the year. The campaign would culminate in an in-person backpack assembly at our ATL office.

The results were astounding. Not only did we meet our goal of 40 backpacks, we exceeded it! This included purchasing ancillary teacher supplies, which reduced the financial burden that is often passed to teachers to ensure their classrooms have adequate supplies for their students.

In all, we successfully campaigned and brought in the following:

42 Backpacks
Teacher Supplies
1375 School Supply items
Cash Donations: $245
In-person volunteers: 11
Volunteer hours: 25

By Mya King
Originally published on SEPTEMBER 22, 2022 on PagerDuty Blog.

Illuminating the Asian and Pacific Islander Community at PagerDuty

Wed, 14 Dec 2022 17:00:00 +0000

In March 2021, a group of Asian-identifying PagerDuty employees (“Dutonians”) and I gathered to discuss the rise of Asian hate crimes observed globally as well as a racially-motivated fatal shooting in Atlanta. Little did we know that a year later, these conversations would lead to a vibrant virtual space for the Asian/Pacific Islander community to connect, share resources, and begin healing as a collective.

This May’s Asian and Pacific Islander Heritage Month (APHM) celebrations in the United States and Canada also marked the one-year anniversary of Illuminate, the official name of PagerDuty’s Employee Resource Group (ERG) for Asian and Pacific Islander employees. Why “Illuminate?” We came up with several acronyms and generic names, but none of them felt right. However, we kept coming back to one theme: feeling invisible.

Within the broader “Asian and Pacific Islander” community, there are scores of different voices, but they are not all equally heard. “Illuminate” represents the need to provide a space for and shine a light on everyone in our community and the variety of unique experiences they have to share.

Reflecting on Illuminate’s first year

Illuminate’s mission is to support and empower Asian and Pacific Islander employees by creating a safe and inclusive space for the A/PI community and by promoting cultural and social awareness at PagerDuty. There are now more than 70 Dutonians in our community, and membership continues to grow.

The ERG has evolved into something greater and so much more meaningful than what I originally envisioned. We’ve developed our community and engaged with the broader company in several different ways:

Bi-Monthly Internal Meetings: We share time and space with each other, celebrating cultural holidays and calling out member’s wins (promotions, work anniversaries, and awards) while also providing space for reflection and an opportunity to lean on this unique group. Through these gatherings, we connect with people we would otherwise not come across in our day-to-day lives at work, which has become increasingly important in this remote-first environment.
Food Story Collection: In celebration of A/PI Heritage Month 2021, we gathered stories from A/PI Dutonians to showcase our diverse culture and heritage through our universal love language — food.
Connect on Slack: In our private ERG channel, community members connect with each other via shared experiences, which drives a greater sense of belonging.

How we celebrated APHM 2022

This year’s Asian and Pacific Islander Heritage Month was our first large-scale programming initiative, engaging the company and our own community through various events:

A/PI Trivia Extravaganza: Illuminate hosted a virtual trivia game where teams competed in challenges and learned about various Asian food, culture, and traditions. Among the many fun facts shared during the event was that a staggering 60% of the world’s population lives in Asia. The winners received $2,000 to donate to two non-profit organizations focused on supporting their local Asian communities.
Voices of Asian/Pacific Islander Playlist: We curated a music playlist that celebrates the multitude of genre-spanning artists that come from our community.
Real-Time Social Impact: We partnered with San Francisco’s Chinatown YMCA for a volunteer event at its Food Pantry. Volunteers helped move food and pack bags for 240 households in the local Chinatown community.
Weekly Spotlight on A/PI Dutonians: In the spirit of lifting up stories from our community, Illuminate borrowed a page from other PagerDuty ERGs and highlighted different members of the group to company-wide channels and social media platforms.
Highlighting A/PI Dutonians Panel: To cap off the month, Illuminate put together a virtual event where panelists shared their diverse perspectives around how their cultural identities shaped their childhood and who they are today, how they’ve been impacted by racial stereotypes, and how they have been able to grow with their multicultural identities as East Asian and South Asian Americans/Canadians.

Illuminating The Way Forward

I am beyond proud of what we accomplished in the last year and how far we have come from our humble beginnings. I also want to recognize how much work we still have ahead of us.

Illuminate is only one of six ERGs at PagerDuty, and there is an abundance of opportunity to do important intersectional work across our different underrepresented groups. And while APHM was our first major initiative as an official ERG, it will not be our last! We will continue to organize and develop programs that will positively impact our community. Our journey has only just begun.

On a personal note, I am grateful for the chance that Illuminate gave me and my peers to uplift a part of our identities at work that we may not have had the space to do before. Moving forward, I hope for more community care and an increasing sense of inclusion and belonging.

Happy Asian and Pacific Islander Heritage Month from PagerDuty!

By Ellen Liu
Originally published JUNE 1, 2022 on PagerDuty Blog.

2022 Year in Review with PowerToFly

Thu, 05 Jan 2023 17:00:00 +0000

PagerDuty is a long time supporter and partner of PowerToFly, a professional online community for diverse talent. Each month, we contribute content to PowerToFly's company roundup blog to share PagerDuty's approach to various aspects of employee experience.

Here's a look back at our responses in 2022:

PagerDuty | PowerToFly

January 2022: 27 Companies with Impressive Mentorship Opportunities

Mentorship Opportunity with Array at PagerDuty

“Our Black and Latinx ERG, Array, offers a mentorship program pairing individual contributors within Array to C-Suite and VP level mentors, including PagerDuty CEO Jennifer Tejada. Dedicated to leveling the playing field for Black and Latinx employees, the program is structured so everyone can learn from each other. Mentees are paired with mentors from within or outside their department for a nine-month term, which includes check-ins, themed discussions, and monthly one-on-ones. Bri Solorzano, an Array mentee, explained that this mentorship program allows her to build bonds with higher level executives, and share her personal experiences as a Latinx employee and individual contributor at PagerDuty.”

February 2022: 35+ Ways to Celebrate Black History Month in the Workplace

PagerDuty Hosts an Internal Company Panel to Celebrate Black History Month

“This year our ERG, Array, will be honoring Black History Month with the theme, “Rooted in the World: Our Heritage, Our Story”. We will host company-wide events throughout the month, in addition to programming exclusive to the Array community. All employees are invited to learn from professor and curator of Black history, Dr. Jamille Harrell-Sims and participate in a fun trivia activity. Additionally, Array members are invited to an internal employee panel to hear their personal stories. In alignment with Array’s mission, to cultivate and celebrate a diverse and inclusive global environment at PagerDuty, this programming aims to show the importance and influence of Black history.”

March 2022: 40+ Ideas to Celebrate Women’s History Month at Work

PagerDuty Attends a Concert Featuring Women and Non-Binary Artists to Celebrate Women’s History Month

“In honor of Women's History Month, our employee resource group, SisterDuty, in collaboration with PagerDuty.org, will be hosting various events in celebration. Externally, through a career panel and mentorship event with Quantius Education Foundation, Dutonians will share their personal experiences and inspire Canadian-based students from diverse backgrounds to launch their careers in STEM. Internally, we will discuss gender and internal bias through internal panels, we will learn about the diverse experiences of our colleagues through employee spotlights, and we will enjoy a Sofar Sounds Concert featuring women and non binary artists. SisterDuty creates a safe space for women, non-binary folks, agender, and genderqueer employees at PagerDuty.”

April 2022: 10+ Ways Companies Are Supporting Muslim Employees at Work During Ramadan (and Beyond)

PagerDuty Allows Employees to Choose Where They Work During Ramadan and Beyond

“At PagerDuty, we offer a flexible work model that allows employees to choose where they want to work - hybrid, office, or anywhere. This provides space for employees to observe cultural and religious practices in an atmosphere that is comfortable to them. Those working in the office are offered a supportive and inclusive workplace, allowing for private areas to have a moment of pause. We have prayer rooms in our Atlanta, San Francisco, and Toronto offices, as well as prayer mat storage. Additionally we offer generous paid time off and a floating holiday that can be taken to observe/celebrate holidays for various religions.”

May 2022: 28 Ideas and Activities to Observe AAPI Heritage Month at Work

AAPI Heritage Month: PagerDuty Supports Physical and Mental Health Organizations for Local Asian Communities

Text: “For Asian and Pacific Islander Heritage Month, PagerDuty’s AP/I employee resource group Illuminate aims to recognize and uplift the unique experiences of the Asian community. We will kick off the month with a company-wide activity where employees can learn more about the rich history and diverse cultures within the A/PI community. Internal employees will share their unique stories on a company-wide panel and through social media posts. Throughout the month, we will be highlighting resources and organizations supporting physical and mental health for our local Asian communities.”

June 01, 2022: Celebrating LGBTQIA+ Pride in the Workplace - Virtual ad In-Person Ideas

PagerDuty hosts a live Baking Session with a Pride-Themed Trivia for LGBTQIA+ Month

"PagerDuty’s LGBTQ+ employee resource group, RainbowDuty, holds Pride events yearly to educate, encourage community participation and create a sense of togetherness across our distributed team. This year, we will be sponsoring a mix of virtual events:

A panel with participation from external speakers
Partnering with our social impact team on donation matching campaigns for charities
Fun breaks with a live baking session and Pride-themed trivia
“Colour-per-day” themed employee pictures during Pride Week, resulting in a rainbow collage featuring our team
Distributing a 2022 Pride t-shirt for employees to wear proudly wherever they go!”

July 2022: 40 Companies Making Positive Environmental Impact

Sustainability and Social impact at PagerDuty

“We take a very broad view of sustainability and social impact, with our environmental focus rooted in both our climate responsibility and systemic, environmental justice concerns. Last year we launched our climate justice grantmaking program; with input from our EnviroDuty affinity group, we selected four incredible climate justice organizations to support: Earth Guardians, Earth Hacks, The Solutions Project, and OpenAQ. We are also taking our own responsibility seriously, reporting our first greenhouse gas inventories and preparing to set targets in line with the global need to limit warming to 1.5°C to meet the goals of the Paris Agreement.”

August 2022: How These Companies Upskill their People to Stay Ahead

How PagerDuty Upskills Employees to Stay Ahead

Text: “We believe all Dutonians (PagerDuty employees) are leaders and take pride in our People First goal. We prioritize our people, design whole human experiences, and make development equitable. We invest in learning that provides employees with modern leadership skills and behaviors by connecting Dutonians to real-time and relevant experiences that amplify career growth, performance, and opportunity. This happens because of our amazing people managers, leaders, and HRBPs who continually support individual and team development. More broadly, our People Development Team works to cultivate and manage key employee moments that matter to help PagerDuty realize our vision, purpose, and mission.”

September 2022: 35 Companies Celebrating Hispanic Heritage Month

PagerDuty Celebrates Hispanic Heritage Month

“Array Latine (PagerDuty’s newly formed Employee Resource Group for Latine employees) will be celebrating, honoring, and learning about Latine history and culture for Hispanic Heritage Month (HHM) this year. We’ll kick off HHM with an introduction to the new ERG. Throughout the month we will discuss burnout and learn how to handle it through group activities, we will highlight the diverse experiences of our colleagues through employee spotlights, and we will host a coffee social over Zoom where Dutonians of all Spanish-speaking levels are encouraged to speak/practice their Spanish with each other.”

October 2022: How These Companies Celebrate and Support Their Disabled Employees

PagerDuty Celebrates and Supports Their Disabled Employees

“We’re committed to creating accommodating, flexible working environments so Dutonians can focus on the most impactful contributions to our growth. Be it Fully Remote or Hybrid, Dutonians choose what works best - and our WorkExp team ensures in-office requests are met whenever possible. We audit offerings via two ways: Employee Engagement Surveys and feedback from our Employee Resource Group, PageAble.

“PageAble aims to educate peers and evaluate internal processes to accommodate the ways our community thrives. We highlight the strengths of Dutonians with visible/invisible disabilities - temporary or chronic medical conditions, and includes neurodivergent individuals.” - Rebecca Pilcher-Cleland & Kelcie Pittaluga, PageAble Co-leads”

November 2022: How These Companies Support Their Veterans and Military Families

PagerDuty Supports Their Veterans and Military Families

“Veterans are present and accounted for at PagerDuty! We have a variety of programs to both hire and support our veteran employees.

As a veteran myself, I'm involved in PatriotDuty, PagerDuty’s military employee resource group, where we promote military awareness, assist in the recruitment of veteran candidates and ensure our voices are heard. One current initiative is building an internal skills translator tool, to more effectively match a transitioning veteran's skill set with opportunities here at PagerDuty. Our goal is to map Military Occupational Specialty/Air Force Specialty Code (i.e. military job identifiers) with civilian careers in tech and offer that tool to the greater community.” - Michelle Svien, Security Engineer III

December 2022: How to Celebrate the Holidays at Work

PagerDuty Celebrates and Prepares for the Upcoming New Year

"At PagerDuty, we celebrate the holiday season with HibernationDuty, a week when everyone will be asked to take a much needed break. We feel that HibernationDuty is an effective way to ensure that Dutonians get the rest they need and an opportunity to spend time with their loved ones.

As part of the Performance Experience at PagerDuty, we kick off the New Year by aligning on goals at 3 levels: company-wide goals, functional organization goals, and individual goals. This provides our Dutonians with an understanding of what they should be doing to grow, develop, and be successful."

Making the Most of Your Company: Insight and Tips from PagerDuty Software Engineering Manager Neha Wadhwa

Mon, 09 Jan 2023 17:00:00 +0000

by Kiersten Brown
Originally published on October 31, 2022 on PowerToFly

PagerDuty’s Neha Wadhwa credits her parents for her career in technology and software development.

“I wouldn’t say getting into software development or the tech industry was a childhood dream,” she admits. “I think this field chose me because of my initial exposure.”

In the late nineties, a time when women in tech weren’t common, Neha’s parents encouraged her to take computer classes.

“We got to play around with language C,” she recalls. “It was a lot of fun using logic, drawing triangles in C language, and solving problems. From that point, I knew that I wanted to pursue my bachelor's in computer science and a career in technology and software development.”

Fast forward to present day, it’s only natural that Neha now works at PagerDuty, a mission-driven tech company. We sat down with her to learn more about her career at PagerDuty, how she’s grown professionally through opportunities at the company, and tips for making the most of your company’s professional resources.

Leading a Team with Purpose

Neha has been an Engineering Manager at PagerDuty for almost three years now.

“I'm responsible for the successful execution and delivery of various innovative features that we are building,” she explains. “I think innovation is the key as we move towards Operation Cloud.”

In addition to her daily tasks, Neha puts much focus on managing her team.

“I care deeply about the team, our mission, our culture, and the milestones that we are going to be working on together,” she shares. “I love building high-performing teams that are engaged and committed to the overall cause. As a manager, I love to empower and enable people and give them the autonomy to make their own decisions.”

Neha also highlights that 50% of her team are women and how curating a diverse team has led to the team’s overall success.

“On my team, I've made sure that equal opportunity is given to underrepresented groups,” she explains. “I feel that has made a huge difference towards the overall success of what we do and how.”

The thoughtfulness behind her team development is backed by a company that puts its employees first.

Growing at a People First Company

Neha appreciates many different aspects of working at PagerDuty, the main one being that employee care is a top priority. “That is the foundation of the overall culture at PagerDuty,” she shares.

One of PagerDuty’s methods is People First, which in essence brings together the needs of its customers as well as its employees in order to produce innovative products and solutions.

Every Dutonian is encouraged to bring their most authentic self to work. She explains, “There is space for everyone here and, there are necessary levers in place to help empower every person while at the same time helping to amplify their voice.”

The attention and focus PagerDuty gives to their employees is also reflected in the work they do with their customers.

“I’ve learned so much about our customers,” Neha says. “PagerDuty is a customer-devoted company. It's not just about building a new feature from an engineering perspective. It’s about looking through the lens of the customer, understanding what's important for them, identifying their pain points, and then building features that help alleviate those pain points.”

Utilizing Resources

PagerDuty recognizes that its employees are at the heart of its innovation which is why the company not only takes care of its people but also invests in them. Neha points out the various resources provided to help managers and individuals learn valuable new skills in order to advance and grow in their roles.

“We have a comprehensive leadership program to complement our management training so that managers and leaders can be successful in their roles,” she shares. “The PagerDuty Product Development team provides a training budget, which gives you the opportunity to take courses, work with a professional coach, or attend conferences to improve your skills, whether they're technical or soft skills. Additionally, there is also a lot of peer support available.”

This peer support has been invaluable to Neha’s experience. She explains, “I reach out to my peer managers for suggestions or feedback to get a different perspective, and this helps me see things through the lens of another person.”

In addition to these resources, there are also mentorship circles to help employees advance. “It's up to the individual on what they want to explore, figure out what works for them, their areas of interest, and then take the initiative to create a path forward.”

Advice to Help You Grow at Your Company

Many companies offer career-advancing resources, but the key is taking advantage of those opportunities.

“It's all about being proactive and taking the initiative,” Neha explains. “But at the same time, it’s important, to be honest with yourself about work-life balance especially if you’re feeling burnt out, you don't want to take on everything just because you want to grow.”

Neha offers the following advice to make the most of your company's resources:

Define your own path. “Explore what works for you, what keeps you engaged, and figure out what's motivating you,” Neha advises. Once you identify your calling you can find the right resources specifically geared toward your interests.
Reach out to managers and mentors. By connecting with your peers, managers, and mentors about your goals and interests, you create a support system to help you grow and succeed.
Don’t try to do it all. With the availability of professional development resources, it can be tempting to want to take advantage of everything. “However, the best thing you can do is to focus on the things that genuinely apply to your goals and aspirations, and then take action. This will be a more scalable and sustainable path towards growth.”

Black History Month at PagerDuty

Mon, 27 Feb 2023 17:00:00 +0000

by Chels Caslow

Originally published on February 3, 2023 on PowerToFly as Initiatives, Education, ERGs, and More — Black History Month Ideas For Work

Black History Month is the annual celebration of achievements by Black Americans. Each February serves as a reminder of the central contributions of Black Americans throughout U.S. history.

Every day, there are still personal and professional inequalities that Black Americans face at work.

To garner a deeper understanding of how organizations are working to create a more equitable professional landscape, we asked several of our partner companies about the events and initiatives they have planned for Black History Month this year.

Here's a look at the events, initiatives, and programs that PagerDuty planned to celebrate Black History Month this year, in their own words:

This year, our Employee Resource Group, Array, will be honoring Black History Month with the theme, “Unite, UpLift, Enrich”. We will host company-wide events throughout the month in addition to programming exclusive to the Array community. All employees are invited to learn about what diversity means in the workplace.

Additionally, Array members are invited to an internal employee event where they will learn about the experiences of Array-Black members from different regions. In alignment with Array’s mission, to cultivate and celebrate a diverse and inclusive global environment at PagerDuty, this programming aims to celebrate our members.

Learn more about Inclusion, Diversity, and Equity at PagerDuty in their Annual Report.

IWD & Women's History Month at PagerDuty

Fri, 03 Mar 2023 17:00:00 +0000

by PowerToFly Editorial Team

Originally published on March 3, 2023 on PowerToFly as 40+ Women's History Month & International Women's Day Company Celebration Ideas

Every March 8th, International Women's Day serves as a call to action for gender parity.

And throughout the month of March, Women’s History Month recognizes the contributions and achievements women have made throughout history.

PowerToFly partner companies celebrate the women on their teams 365 days of the year, but they were kind enough to share some of the special programming they have in place to commemorate International Women's Day and Women's History Month during the month of March.

Here's a look at the events, initiatives, and programs that PagerDuty planned to celebrate Women's History Month & International Women's Day this year, in their own words:

To live out this year’s IWD theme 'Embracing Equity,' PagerDuty is focused on celebrating Women’s History Month through an Intersectional Lens. At the helm is our Employee Resource Group (ERG), SisterDuty — along with Elevate, Array, and Illuminate ERGs.

Throughout March, we’ll offer programming seeking to uplift and inform our team. We’ll have everything from mentorship events, to a panel with Advocates for Equity, to STEM-focused speakers during our biannual Hackweek, to company-wide Slack posts spotlighting 'Women and Gender Minorities Forging Change in the World.' There will be thoughtful discussion and fun along the way with Bookclubs centered on Hood Feminism, The Joy Luck Club, and even some WHM Trivia! We will also provide each Dutonian (PagerDuty employee) with an opportunity to give back to their communities by matching donations to the Period Project or Kiva.org.

SisterDuty Co-Leads Tet & Margaret

Learn more about Inclusion, Diversity, and Equity at PagerDuty in their Annual Report.

How PagerDuty Champions Pay Equity

Wed, 26 Apr 2023 16:00:00 +0000

by PowerToFly Editorial Team

Originally published on April 18, 2023 on PowerToFly as How These Companies Are Championing Pay Equity

How can you do your best work if you don't know that you're being compensated equitably?

Pay equity is the concept of compensating employees who have similar job functions with comparably equal pay, regardless of their gender, race, ethnicity, or other status.

Inclusive companies make their commitment to pay equity a reality through self-assessments, third-party analyses, salary bands, and more.

Here's a look at how PagerDuty approaches equal pay:

"At PagerDuty, we want all candidates and employees to have access to information that empowers them to have productive and meaningful conversations about pay. We successfully launched a Pay Transparency initiative which allows employees and candidates to view the salary range for their respective (or prospective) roles.

At the conclusion of 2022, PagerDuty achieved global gender pay equity as measured by a recognized third-party pay equity platform. We are excited to continue our Pay Transparency journey, which ultimately helps us to drive towards our goal of achieving and sustaining global gender pay equity year over year."

Learn more about Inclusion, Diversity, and Equity at PagerDuty in their Annual Report.

Asian & Pacific Islander Heritage Month at PagerDuty

Thu, 04 May 2023 16:00:00 +0000

by PowerToFly Editorial Team

Originally published on May 2, 2023 on PowerToFly as Ways to celebrate AAPI Heritage Month in 2023

How are you celebrating Asian American and Pacific Islander (AAPI) Heritage Month this May?

While we should celebrate diverse identities all year round, now is the perfect time to learn, support, and celebrate the many cultural backgrounds, histories, and experiences that make up Asian American and Pacific Islander identities.

Here's a look at the events, initiatives, and programs that PagerDuty planned to celebrate this year, in their own words:

For Asian and Pacific Islander Heritage Month, PagerDuty’s AP/I employee resource group 'Illuminate' aims to recognize and uplift the unique experiences of the Asian community. Throughout the month we will be highlighting various topics in categories such as food, tv/movies, dance, trivia, books, self defense, and philanthropy work. Planned activities include a Lumpia cooking class, Mah Jong in collaboration with 'SisterDuty' another employee resource group, volunteering at SF Chinatown YMCA, and an Origami making session to raise funds for Make A Wish foundation. We can't wait to celebrate all of the wonderful and unique parts of AP/I culture!

Learn more about Inclusion, Diversity, and Equity at PagerDuty in their Annual Report.

Pride Month at PagerDuty

Thu, 08 Jun 2023 16:00:00 +0000

by PowerToFly Editorial Team

Originally published on June 1, 2023 on PowerToFly as 45+ ways to celebrate Pride Month at work in 2023

To commemorate the start of Pride Month, PowerToFly wanted to showcase some of the ways their partner companies are celebrating and supporting LGBTQIA+ employees not only this June, but all year round.

Here's a look at the events, initiatives, and programs that PagerDuty planned to celebrate this year, in their own words:

PagerDuty has long celebrated Pride, and our colleagues look forward to Pride Week each year. This year, we are again emphasizing support for our trans and non-binary community. As well, this is the first year where we have large groups of Dutonians in new PagerDuty sites like Lisbon and Santiago, so we are also expanding our programming to be inclusive of a more global team than ever before.

Our Pride Week events will be a combination of events such as our always popular panel discussion session, themed colors for each day, trivia night, as well as some volunteering opportunities and collaborations with other ERGs.

Learn more about Inclusion, Diversity, and Equity at PagerDuty in their Annual Report.

How PagerDuty Supports Work-life Balance and Well-being

Mon, 17 Jul 2023 16:00:00 +0000

by PowerToFly Editorial Team

Originally published July 2023 on PowerToFly as 35+ companies that support work-life balance and well-being

PagerDuty is a flexible, hybrid work environment where many employees spend ample time working from home to help balance their personal and professional responsibilities. PagerDuty also provides services and app subscriptions to its employees to assist with various aspects of well-being, like transition to parenthood, emotional and mental health, and guided exercises for overall health improvement. Beyond our comprehensive medical benefits, vacation, and holidays, PagerDuty also offers paid volunteer time off and regular Wellness Days - designated days when everyone takes a break. Moreover, the company fosters a culture where employees are encouraged to utilize these benefits, and both leadership and teams lend their support when unexpected situations arise.

Pictured here, a group of employees uses their volunteer time off to support the Lupus Foundation in Atlanta.

Hispanic Heritage Month at PagerDuty

Fri, 15 Sep 2023 16:00:00 +0000

by PowerToFly Editorial Team

Originally published on September 15, 2023 on PowerToFly as How companies can celebrate Hispanic Heritage Month

Hispanic Heritage Month is celebrated each year from September 15 to October 15 in the U.S.

It's celebrated over two calendar months with good reason: it covers the independence anniversaries of several Latin American countries, as well as key celebrations in Hispanic and Latin communities. Apart from commemorating major holidays and historic milestones, this month honors the cultures and contributions of Hispanic and Latinx Americans.

We asked [PagerDuty] what they're doing to honor and celebrate Hispanic Heritage Month at work this year, and how they're supporting Hispanic and Latinx communities all year round. Here's what they're doing, in their own words:

PagerDuty’s Latine ERG, Dutonienses, hosts our annual Hispanic Heritage Month celebration for all to enjoy! Having recently added a location in Santiago, we're excited to celebrate Chile Independence Day in September. We'll learn about Chilean culture and heritage, dance the cueca (typical Chilean dance) and eat empanadas de pino and empanadas de queso (traditional food for the holiday). Throughout the month, we also plan to have a virtual happy hour, an internal panel, a volunteer event, and a coffee hour to spotlight some great coffees from different Hispanic countries. These activities will allow Dutonienses to meet colleagues connected by their shared roots, and help foster a diverse and inclusive workplace beyond!

Learn more about Inclusion, Diversity, and Equity at PagerDuty in their Annual Report.

How to Create Spaces and Opportunities That Empower Introverts to Shine

Tue, 26 Sep 2023 16:29:24 +0000

Introverts are often creative and thoughtful assets. Leaders who manage work-from-home teams are finding effective ways to ensure such employees’ brilliance are empathetically engaged.

Written by Lucas Dean, Built In

Psychologist and author Rollo May once stated, “In order to be open to creativity, one must have the capacity for constructive use of solitude. One must overcome the fear of being alone.”

For introverts, reaching equilibrium between socialization and solace, internal contemplation and outward expression, and exertion and rejuvenation is a primarily personal feat.

Still, those who have ever dreaded attending a party or gathering but were persuaded by a friend and ended up having a great time can attest to the value of a polite nudge in the right direction.

In remote work environments, managers must gain an understanding of each of their team members’ social preferences and inclinations and know when nudges and intentional interactions are ultimately beneficial.

Although it may seem counterintuitive, studies have shown that most introverts actually prefer face time in the office. A 2022 Myers-Briggs survey found that 82% of extroverted respondents favored a hybrid work model, while 74% of introverts wanted to be in the office at least part-time.

Knowing when to push oneself outside of one’s home or mind is a matter of introspection and the result of cumulative experiences — the good, the bad and everything in between. In this vein, an introvert’s desire for collaboration and participation isn’t as surprising as some might assume.

At PagerDuty, people leaders have adopted formal strategies to engage with employees who might be introverts but blossom into active contributors when given the opportunity and encouragement.

PagerDuty is a SaaS solution that empowers companies of all sizes to respond to critical customer experience disruptions. The digital management operations platform is one of Built In’s Best Places to Work In 2023.

Interview with PagerDuty's Kandace Bona, Sr. Workplace Experience Specialist II:

What is the remote culture like at PagerDuty? How do you make sure to engage more introverted team members?

"I’m a global workplace experience team member, and our remote work culture has evolved significantly due to the pandemic. We’ve adapted to the challenges of distance by introducing syncs, which have become a hallmark of our team’s culture. These syncs occur weekly, bringing together team members in similar time zones for casual, non-work discussions.

We explore various topics in these gatherings, from the latest movies, books and podcasts to weekend plans and personal updates about our families and pets. What sets these syncs apart is their attendance-optional nature, which ensures team members can join when it suits their schedules without any pressure.

One memorable moment from our syncs was the creation of our very own “Animal Show.” One of our colleagues, a walking encyclopedia of animal facts, took on the role of the main commentator. With a few team members contributing dramatic reactions, we produced entertaining videos about various animal topics. These videos were shared on our company’s Vibe channel, providing a fun break during the workday.

As for me, this year has been dedicated to planning my wedding, and the syncs have been a platform for me to share this journey’s excitement and occasional frustrations. I’ve received invaluable advice, ranging from overcoming my fear of public speaking for a wedding toast — thanks to my team’s encouragement — to diplomatically managing unexpected guest list expansions by well-meaning in-laws.

These watercooler moments, even in a virtual setting, allow us to connect on a personal level, fostering the same camaraderie we would enjoy in an office. It’s reassuring to know that beyond collaborating on work tasks, I can turn to my team, whether it’s our senior director or a fellow specialist in Sydney, for both professional and life advice. Our remote culture has sustained our team’s productivity and enriched our connections as colleagues and friends."

What tools are there for introverted employees to connect with colleagues meaningfully?

"In our organization, we leverage a variety of tools to facilitate meaningful connections among employees. A central platform for communication is Slack, which not only serves as a primary channel for work-related discussions but also adds an element of fun through memes and emoji reactions.

We’ve created local channels within Slack to keep everyone informed about work-related and personal upcoming events. These channels range from company-led virtual volunteer opportunities to good-natured banter between Warriors and Lakers fans, showcasing the friendly rivalry.

Our Slack channels have become micro-communities within our larger organization. For instance, I’m part of our company’s Asian American Pacific Islander employee resource group, called Illuminate. Our channel provides a space for like-minded employees to connect, share posts and participate in events centered around relatable topics. From live virtual lumpia-making sessions to tutorials on paper crane origami, these gatherings foster a sense of belonging.

Beyond work-related channels, we have various non-work channels that cater to diverse interests. The #parent_duty channel is where parents share adorable and humorous photos of their children, offering relatable anecdotes that bring a knowing smile to fellow parents’ faces. The #dogs channel is dedicated to heartwarming and entertaining moments with our canine companions, allowing us to share our dogs’ quirks. Additionally, there’s an #art_space channel where employees can showcase their artistic talents in various forms. These channels enable me to stay connected with my colleagues, discover shared interests and provide excellent conversation starters for virtual and in-person interactions.

We also incorporate social activities into our team meetings to enhance team bonding. Rotating hosts organize fun games and events, such as virtual escape rooms hosted by external vendors, ensuring that our team meetings are not just about work but also an opportunity to relax and enjoy each other’s company."

What is the key to building a culture where everyone, including introverted employees, feels engaged and included?

"In my view, the fundamental key to fostering an engaging and inclusive culture that embraces all employees is a multifaceted approach. It involves leadership setting the example, employees engaging in regular interactions within Slack channel communities and the organization hosting inclusive events.

Leadership plays a pivotal role in creating an inclusive environment. Encouragement from team directors and managers to participate in company-wide activities is essential. For instance, our September Step challenge allows employees to form teams and compete while raising funds for nonprofit organizations. Additionally, leaders provide opportunities for participation in employee resource groups (ERGs) and in-person team events.

ERGs contribute significantly to a sense of belonging. They conduct regular meetings to discuss pertinent topics like representation in media and incorporate engaging activities like trivia games. Furthermore, people team town halls kick off with icebreakers, facilitating interactions among employees across the organization.

One particularly exciting initiative is our PagerDuty Pop-Ups program. This project, led by my core team, organizes live, in-person events in various global locations with a substantial number of attendees. These events feature a diverse agenda, including executive fireside chats, AMA sessions and workshops on themes like building connections. Social activities such as boat cruises and museum tours are coordinated, fostering interactions among employees who may not have otherwise met.

Building an inclusive culture involves leadership support, active participation in ERGs and the organization’s commitment to hosting events that facilitate meaningful connections among employees, regardless of their roles or locations."

An Open Letter from Tracie Giles, PagerDuty VP of Talent Acquisition

Tue, 07 Jan 2025 19:26:14 +0000

Dear Job Seekers,

We understand that a job search can be an emotional endeavor, often accompanied by feelings of anticipation and apprehension. In today's landscape, finding a new opportunity has become even more complex as scammers seek to exploit the job search and interview process to gain your personal information and extract money from you. It is with genuine concern that we address this issue, mindful of the stress that it can cause.

Unfortunately, PagerDuty has not been spared from these attempts to deceive and defraud. We want to affirm that these scams bear no connection to PagerDuty.

Here are a few tips to help you validate whether or not you are involved in a legitimate PagerDuty interview process:

The first and most important piece of information that you should investigate is the email address of the person who contacted you. Our Talent Acquisition team communicates solely through @pagerduty.com email addresses. Carefully inspect the email address for misspellings or any differences. Any variance of this domain is not a real PagerDuty employee. If you are unsure, instead of responding to an email, create a new email and hand-type (do not cut and paste) the email address in question.
We take pride in being PagerDuty (or PagerDuty, Inc). Any variance from this naming convention should raise red flags. Even if the sender correctly uses our company name and branding, refer back to the email address domain. If it is not @pagerduty.com, then it is not legitimate.
We do not initiate hiring processes through SMS or text messages.
We will never request sensitive personal information through email.
Genuine interviews with PagerDuty are not conducted through Microsoft Teams, Google Meet, or Skype. These platforms are not part of our official interview process.
PagerDuty or PagerDuty, Inc. will never send you a check for equipment or any other reason, nor will we send you verification codes.

Learning from the unfortunate experiences of victims, we have identified a common scam pattern:

The scammer discovers the victim's resume on a job board like Indeed or CareerBuilder.
Impersonating HR at PagerDuty, the scammer reaches out with a fictitious job offer.
Fake text-based or online interviews are set up by the scammer.
The scammer sends an offer letter and a counterfeit check to the victim for equipment purchase through a fabricated vendor.
Upon depositing the counterfeit check, the victim realizes the funds do not clear. The scammer pressures the victim to use personal funds to expedite the equipment purchase.
Believing they are purchasing equipment, the victim unwittingly transfers their own money directly to the scammer.
The scammer then vanishes, leaving the victim in financial distress.

In the spirit of empowering you in your job search, we would like to offer additional resources to help you navigate these challenges:

Indeed Editorial Article: We recommend reading this insightful article from the Indeed Editorial team, which provides invaluable advice on recognizing interview scams: "Interview Scams: 15 Signs a Job Opportunity Is Fraudulent."
U.S. Federal Trade Commission (FTC) Guidance: If you encounter a scam or suspect fraudulent activity, the FTC offers helpful information on how to report it. Learn more from the FTC's article: "Five Tips for Reporting a Scam."

While these scammers will persist, please rest assured that we are resolute in our commitment to your well-being and security and the security of your personal data.

If you are interested in pursuing opportunities at PagerDuty, please navigate to our official careers website at careers.pagerduty.com where you will find all of our open job opportunities. Please apply to any roles that pique your interest.

We wish you success in your career search, whether at PagerDuty or elsewhere.

Sincerely,

Tracie Giles

Vice President of Talent Acquisition

PagerDuty

AI, Automation and Beyond: How PagerDuty Innovates with Purpose to Drive Customer Value

Wed, 20 Dec 2023 20:50:35 +0000

“Why, why now and why PagerDuty?” AI-focused team members share how the company’s holistic approach powers fast-paced advancement for customers and employees alike.

Written by Brigid Hogan, Built In

Artificial intelligence seems to be at the forefront of almost every tech news story. Machine learning, large language models and generative AI have gone from technical domain-specific terms to part of general conversation.

Those headlines leave PagerDuty’s Vice President of Platform Advocacy Dormain Drewitz with a question: How do these tools help PagerDuty better understand and deliver on customer needs?

“With the press and glitz and glamor, there is this futuristic view of AI and automation, but we have to think about how we really integrate those tools in our work,” she said. “As we talked with customers and explained what we’re working on, it became clear that we need to help people gain trust in AI and automation and what those tools can achieve.”

Trust is also something PagerDuty builds in-house. According to DevOps Advocate Mandi Walls, a member of Drewitz’ team, the culture at PagerDuty centers around transparency, which she has not found at other companies. “PagerDuty’s dedication to communication alleviates a lot of the stresses that people can have in the workplace,” Walls noted.

To help build client trust in its technology, Drewitz explained that PagerDuty’s AI and automation tools have been trained on a decade’s worth of data, allowing products to add immediate value, clearing through system noise and finding disruption patterns.

“When customers see benefits quickly in places where the tool is already proven and tested, the mindset around AI begins to change,” she explained. “We take small steps and build up that trust as we build a center of excellence and then step back and look for more that we can integrate into this automation practice.”

Drewitz also emphasized that the product helps build trust by keeping humans in the loop.

“The generative AI capabilities are drafting things, not going straight to publish, so a human has the opportunity to review and tweak without having to start from a blank page for tasks like writing an incident post-mortem or a status update in the midst of an incident,” she said. “People are being augmented, not being replaced. All these manual tasks eat away at time and productivity, and we can restructure processes to better utilize people’s skills and abilities.”

Enabling Advancement by Listening to Clients

Powering adoption of these tools for PagerDuty’s clients is AIOps Sales Director Eiad Abunimeh.

In his role, Abunimeh takes on three focus areas: learning as much as he can from customers, enabling the sales team to understand the challenges customers are facing and how PagerDuty can help resolve those challenges, and working closely with PagerDuty’s product team to serve as a liaison between the sales and product teams.

“Translating between sales and product is one of the most valuable things I’m doing right now,” Abunimeh said. “By connecting with both customers and product, we are able to get perspective on the market and communicate what is different about our product. Because PagerDuty has a distributed aspect to the product, customers are able to adopt and scale use more easily, and we want to help our sales team share that message.”

Even as he leads the efforts to help customers expand their understanding and usage of PagerDuty’s AI tools, Abunimeh isn’t in it alone — true to PagerDuty’s “Run Together” value, a team of “field champions” spend time testing messaging, collecting customer feedback and bringing insights back to the team to help tweak the product and approach.

“Getting things right is a never-ending cycle, and our team is supportive and creative, which is a huge asset we get to leverage,” Abunimeh said.

In addition to Abunimeh’s field champions, PagerDuty’s product managers also spend time working with customers to understand how the product can solve more problems and deepen usage. For Drewitz, customer advisory boards are an especially useful tool, both for the product team and for the customers involved.

“By bringing customers together in a group, they can hear from each other, which sparks ideas about how they can use our products,” she said. “And for the product team, we are able to see what bubbles up as shared priorities, rather than the single point-of-view offered in individual deep-dive conversations.”

It’s no surprise that “Champion the Customer” is a core value at PagerDuty. From Abunimeh in sales to Drewitz in marketing, the PagerDuty team puts customers first — and they’re empowered to do so. Walls noted that she recently took advantage of a training budget offering by taking an online course in customer experience, which she said gave her a different perspective on working with customers.

“HackWeek is a great way for folks to meet and work with other teams they might not have regular interaction with, learn more about interesting corners of PagerDuty and show off their creativity,” Walls said. “Some of the HackWeek projects make their way out to customers, others serve as prototypes for future work and some are just fun.”

Working in this client-centric, ever-changing environment requires flexibility and patience, Walls said. “Maybe the market changes or customer requirements change, and sometimes things we thought we were going to be working on don’t get prioritized,” she explained. “Work that will be impactful for users is still going to get done, but maybe it’s not what you were expecting! Folks who are willing to embrace change will have more success [as an employee] here.”

For Drewitz, an understanding of how the company’s features and tools work together to build an enterprise-level ecosystem of support for customers aids in team members’ adaptability.

“There are plenty of vendors trying to solve similar problems in different ways, but PagerDuty is really the only company taking a holistic approach to how AI and automation can help people get more efficient in their digital operations,” Drewitz said. “As everything becomes more complex and the stakes get higher, PagerDuty is able to support teams in getting their jobs done.”

How PagerDuty Celebrates Global Holidays Year-round

Thu, 11 Jan 2024 17:00:00 +0000

By PowerToFly Editorial Team

Originally published November 2023 on PowerToFly as 35 companies offering mental health perks and benefits

PagerDuty embraces the diversity of its workforce by celebrating global holidays year-round. This practice fosters a sense of inclusivity, recognizing and respecting the cultural diversity within PagerDuty. In addition to offering paid time off for holidays, our teams observe regional holidays with in-person events. For example, PagerDuty Chile celebrated Independence Day on September 18, with a fun festivities at our Santiago office. Dutonians enjoyed traditional Chilean food like “Pino empanadas” and “anticuchos” along with the iconic Chilean drink “Terremoto”. The celebration also featured professional Cueca dancers! Beyond global holidays, PagerDuty recognizes its own tradition: HibernationDuty, a unique initiative ensuring employees take a collective break. This annual week pause not only promotes individual rejuvenation but also fosters a healthier work-life balance for Dutonians worldwide.

How PagerDuty Supports Employee Mental Health

Thu, 11 Jan 2024 18:11:28 +0000

by PowerToFly Editorial Team

Originally posted in December 2023 on PowerToFly as 35 Companies Offering Mental Health Benefits & Perks

As the end of 2023 nears, are you looking to make the switch to a company that supports your holistic well-being?

Read on to learn about the mental health perks and benefits at PagerDuty!

PagerDuty supports employee mental health with free memberships to Ginger and Headspace. Through these apps, employees are able to access guided mindfulness and meditation programs, coaching, fitness classes, and other resources for their personal wellbeing. Both services include progress tracking, so employees can be intentional and measured in their health journeys. This year, in honor of Mental Health Awareness Day, we hosted workshops on managing stress and nutrition, as well as had a fun dance therapy session! Lastly, our generous Wellness Days and bi-annual company shut down policy allow all employees to truly unplug and recharge, combating burnout and fatigue.

Employee Spotlight: Enterprise Sales, Arathi Ramesh

Tue, 30 Apr 2024 16:00:00 +0000

Describe PagerDuty's culture in one word. What made you pick that word?

"If I had to describe PagerDuty's culture in one word, it would be "Empowerment." This reflects our commitment to not just work but also to make a meaningful impact in the world. Through initiatives like our Employee Resource Groups (ERGs) —Pageable, Elevate, Illuminate,RainbowDuty and many more— we're encouraged to lead and champion causes close to our hearts. This empowerment is evident in the zeal of my colleagues, who excel in their roles and passionately pursue projects that resonate with their values. It's a culture that fosters leadership and innovation at every turn."

How long have you been with PagerDuty, and what professional growth or development have you seen in that time?

"Reflecting on my nearly three-year journey with PagerDuty, the professional growth I’ve experienced is profound. I started my enterprise journey here at PagerDuty, and early on, I was given opportunities to stretch beyond my perceived capabilities. It wasn’t just about closing the biggest deals for APJ; it was about crafting strategies, leading by example and building a legacy of success.

The journey was enriched by working alongside incredibly intelligent and motivated individuals under the guidance of visionary leaders who believe in unlocking our potential. This environment champions the idea that greatness lies within each of us, a principle I’ve seen in action as I’ve navigated through challenges and achievements. Surrounded by a team that dreams boldly and pursues excellence, I’ve learned the significance of setting ambitious goals and inspiring others to journey toward them."

Empowering Growth and Community: PagerDuty Presents Arraychella 2024

Thu, 05 Dec 2024 19:51:39 +0000

by Carmel Ulbrick

November 27, 2024

Originally published on PagerDuty blog

PagerDuty recently hosted our second annual Arraychella conference in Atlanta. The multi-day professional development event empowered participants to focus on career growth, skill development, and connection-building while aligning with key company objectives and addressing important themes from our recent employee engagement survey.

The event was crafted to offer space for networking and strategic conversations about how Employee Resource Groups (ERGs) support PagerDuty’s business objectives around global engagement, fostering belonging, and for reflection on both personal and professional journeys, reaffirming our commitment to supporting PagerDuty’s underrepresented communities.

“Arraychella was more than a conference, it was a celebration of our shared strength, resilience, and vision. Together, we amplified our voices, connected with purpose, and empowered each other to break barriers and create a future where we all thrive.” – Dani Lindsey and Stevenson Jean-Pierre, RiSE ERG Co-Chairs

Highlights from the conference
Arraychella focused on topics that resonate deeply with our ERG community, fostering interactive discussions that aligned with our business outcomes and company values. Key sessions included “Managing Up,” “V2MOM”, “Global Inclusion & Belonging,” and “Holistic Wellness,” equipping attendees with strategies to enhance their impact and engagement in their roles.

Another highly anticipated session was a candid Q&A with members of our executive team. Leaders shared insights on navigating career challenges, fostering inclusive teams, and leveraging their influence to advocate for broader organizational change. This open exchange created a platform for authentic dialogue, strengthening trust and transparency across the company.

Participants also engaged in hands-on workshops on self-advocacy, career development, and aligning personal contributions with organizational goals, reinforcing our belief that developing diverse talent is critical to reaching business imperatives around innovation, engagement, and retention. Attendee feedback was overwhelmingly positive, with 90.9% expressing that they felt “more prepared” to take on new challenges.

To reinforce our themes of connection to community, holistic wellness, and individuals driving impact, we wrapped the conference by volunteering to beautify an urban greenspace in Atlanta with the Wylde Center, a local environmental nonprofit, and provided the organization with a PagerDuty.org Community Grant to further support their mission with funding.

Success metrics and impact
The turnout and engagement exceeded expectations. With a 105.7% increase in attendance over last year, our survey results showed high satisfaction scores, with 86.4% of attendees reporting that they felt more connected to PagerDuty’s mission and their career growth. Post-event data also indicated a positive influence on attendees’ sense of belonging, with a measurable increase in retention intent among participants.

Building a culture of global belonging and opportunity at PagerDuty
Arraychella reflects our ongoing commitment to fostering an environment where everyone feels seen, heard, and empowered to succeed. Our ERG communities, allies, and leadership are essential to shaping this culture, and events like these create valuable opportunities for growth and collaboration.

As we look ahead, we remain committed to supporting our diverse community through continued professional development, listening to feedback, and taking meaningful action. For prospective candidates and customers interested in learning more about our approach to Inclusion, Diversity, and Equity, we invite you to explore our Impact Hub. Let’s connect and discuss how PagerDuty’s commitment to inclusivity, along with our suite of products, help support growth, culture, and long-term success.

PagerDuty’s Key Announcements at AWS re:Invent 2024

Thu, 05 Dec 2024 19:59:51 +0000

by Débora Cambé

December 3, 2024

Originally published on PagerDuty blog

At AWS re:Invent 2024, PagerDuty is strengthening its long-standing partnership with Amazon Web Services (AWS). Together, we’re launching new AI and automation tools to enhance operational efficiency and help teams deliver superior customer experiences. With a plugin for Amazon Q, and integrations with Amazon Bedrock and Amazon Bedrock Guardrails, PagerDuty Advance is redefining what it means to respond to incidents faster and smarter.

Through AI-powered incident detection, diagnosis, and resolution, PagerDuty and AWS are building more resilient cloud systems that sustain highly available and reliable services and protect customer experiences, no matter what.

Machine-speed incident response with PagerDuty Advance and AWS Bedrock
PagerDuty Advance, powered by AWS Bedrock’s Generative AI (GenAI) models, is redefining incident response. Essential context can be served up proactively to responders during incidents, cutting through noise and delivering critical details when they matter most, without endless manual queries.

Incidents are inevitable–in fact, they are increasing 43% year over year, at an average cost of nearly $800,000 per incident. PagerDuty Advance helps tackle these challenges and can deliver significant cost savings. In interviews with PagerDuty Advance early access adopters, customers indicated that they saved up to 30 minutes per incident, which could lead to savings of hundreds of thousands of dollars per incident, factoring incident impact and staffing costs. It’s a powerful solution for businesses that need nimble and efficient operations to accelerate innovation and keep a competitive edge.

Enriched insights with the PagerDuty plugin integration with Amazon Q Business
Today, operations leaders are challenged to efficiently manage and make sense of the ever-increasing complexity of their tech stacks while still delivering seamless customer experiences.

PagerDuty is the first incident management platform to integrate with Amazon Q Business, which provides a streamlined way to retrieve incident data from within the tools connected to the Amazon Q Business UI. Response teams no longer need to hop between tools. When responders spend less time chasing information, they can minimize downtime, reduce the cost of operational failure, and keep focusing on innovation.

These updates are a big step toward breaking down data silos, a critical barrier to digital transformation. With data accessible across applications, PagerDuty Advance with Amazon Q gives responders the insights they need to quickly resolve incidents and protect revenue.

Ensuring AI accuracy and security with Amazon Bedrock Guardrails
While GenAI and automation can reduce operating costs with higher productivity and minimizing complexity across tools and processes, accuracy is key to protect customer trust and, ultimately, the bottom line.

The integration of PagerDuty Advance with Amazon Bedrock Guardrails helps implement responsible AI standards, further ensuring that responses are helpful, relevant and accurate, to maintain the integrity responders need for reliable incident management. Amazon Bedrock Guardrails offers protection against hallucinations and harmful content, helping companies avoid costly mistakes and stay compliant with AI governance standards.

Latest PagerDuty Advance innovations boosting team efficiency
Beyond this partnership with AWS, PagerDuty Advance is constantly evolving to help customers save time and cost on real-time operations work. Recent enhancements include:

PagerDuty’s powerful generative AI capabilities now extend to Microsoft Teams to help customers respond smarter and faster with AI-powered contextual support directly from where they work.
The PagerDuty Advance Assistant can answer general questions about PagerDuty setup and features based on Knowledge Base information, supporting team and operational efficiency beyond unplanned work.
The new PagerDuty Advance dashboard in the Analytics console offers clear visibility into operational enhancements supported by GenAI, including MTTA/MTTR improvements and time saved, empowering teams to drive efficiency and reduce operational costs with data-driven decision making.

PagerDuty’s commitment to operational resilience
Operational resilience isn’t just a buzzword—it’s an essential part of a company’s strategy to stay competitive and responsive. Since 2013, PagerDuty and AWS have partnered to empower organizations to handle incidents with agility and reliability. With AI at the forefront, companies can now anticipate, manage, and learn from incidents in ways that minimize impact and save time. By automating routine tasks and surfacing critical insights with GenAI, teams can focus on what drives innovation while ensuring customers experience reliable and resilient services.

Together, PagerDuty and AWS are setting a new standard for AI-driven operations, building a more automated, connected, and resilient future. Learn more.

How PagerDuty Makes the Holidays a Season to Reset

Thu, 02 Jan 2025 17:55:42 +0000

No Emails, No Slack Messages — No Problem.

When late December rolls around, employees at PagerDuty won’t be hitting deadlines — they’ll be cherishing the moments that matter the most.

by Olivia McClure, BuiltIn Media

Originally posted in December 2024 on BuiltIn

If you thought tax season was the most stressful time of year, think again.

In a survey conducted by the American Heart Association last year, 63 percent of respondents considered the holidays more stressful than taxes, with 71 percent sharing that they walked away from the season regretting that they didn’t take enough time to relax.

Evidently, it can be hard for people to prioritize what matters most during this hectic time of year. And when people ignore what brings them joy, it’s more likely that they’ll experience burnout or other mental health challenges.

That’s why PagerDuty makes it easier for their people to navigate the holidays. Through a combination of fun, engaging events and generous time off, PagerDuty offers employees a chance to both connect with each other and fully recharge, so they come back to work in the new year feeling refreshed — and ready to thrive.

We interviewed Evelyn Bassett, PagerDuty's VP of Total Rewards and People Operations, to learn how their company makes it easy to recharge during the holiday season!

How does PagerDuty help team members recharge during the holiday season?

At PagerDuty, we’re committed to our employees’ holistic well-being, especially during the holidays. Our approach to helping our team recharge is exemplified by our holiday shutdown. Each December, “HibernationDuty” allows team members to fully disconnect and recharge for a week, while a small coverage crew maintains critical operations. This unique program offers employees precious time to refresh, reflect and create cherished memories with loved ones, free from work-related concerns.

In addition to HibernationDuty, PagerDuty offers four wellness days spread throughout the year. “Dutonians,” PagerDuty employees, are empowered to spend this paid personal time in whatever way they find most meaningful and restorative. We’ve also adopted a hybrid work model, balancing in-office collaboration with remote flexibility. This proves particularly valuable during the holiday season, enabling our team to seamlessly blend career objectives with meaningful moments alongside family and friends.

Why is this support important from a work-life balance perspective?

Healthy work-life balance is essential for both our employees’ well-being and our company’s success. While we offer comprehensive benefits covering health, retirement and family care, our primary focus is fostering an environment where Dutonians can thrive holistically. By supporting our employees in all aspects of their lives, we cultivate renewed energy, creativity and passion in their work. This approach helps prevent burnout and reduce stress — particularly during more hectic seasons.

Our philosophy aligns with our company’s purpose: empowering teams to build the future. By nurturing a culture of balance and support, we’re creating an environment where innovation flourishes and our team can achieve its best. This not only enhances productivity and creativity but also fosters loyalty and engagement. Moreover, our flexible policies enable Dutonians to meet both personal and professional commitments without compromise. By prioritizing work-life balance, we’re supporting our current team and attracting top talent who value a workplace that respects their whole selves.

What kind of feedback has your team received regarding this support during the holiday season? How has it positively impacted employees?

The feedback we’ve received about our support during the holiday season has been overwhelmingly positive. In fact, our flexible work arrangements, wellness days and supportive culture are consistently highlighted in employee engagement surveys as key contributors to a healthy work-life balance. Our engagement well-being score has increased year over year for three years in a row.

One of our core values, “Run Together,” has been particularly impactful. Employees often share how this value creates a collaborative environment where work is completed efficiently, allowing everyone to truly enjoy their time off. This teamwork ensures that when someone is on leave, they can disconnect without worry, knowing their colleagues have their back. We’ve heard numerous stories of Dutonians using their HibernationDuty time to pursue personal passions, reconnect with family or simply recharge. Many return feeling refreshed and more motivated, often bringing new ideas and perspectives to their work. This positive feedback reinforces our belief that supporting work-life balance, especially during the holidays, is crucial for both individual well-being and our collective success at PagerDuty.

The Secret to Sales Success? Having a Product You Believe In

Wed, 07 May 2025 20:26:13 +0000

by Taylor Rose, Built In Media
Originally published on Apr. 17, 2025 on Built In

Want to know the secret to being a top sales performer? Believing you are one already.

This phenomenon is actually science-based, and is referred to as “The Galatea Effect,” which says that if you believe you will succeed, you are more likely to.

But getting the Galatea Effect rolling is easier said than done. The secret? Having a great product that you truly believe in.

Built In spoke with Caroline Fay, PagerDuty Strategic Enterprise Account Executive, who shared why having a product she's excited about makes all the difference for her team.

What is most exciting about your product? Why is it a compelling time to help bring this product to market?

The most exciting aspect of PagerDuty is how the PagerDuty Operations Cloud is revolutionizing digital operations management. Since pioneering this space in 2009, we’ve achieved remarkable product-market fit by solving critical pain points for technical teams. Our platform has processed billions of signals and incidents, creating an invaluable dataset that uniquely powers our AI capabilities and sets us apart in the industry.

In today’s digital-first world, every organization — from financial services and media companies to healthcare providers — depends on reliable digital operations to serve their customers. As digital complexity grows, these enterprises struggle with operational noise and alert fatigue. Our AI-powered platform transforms operations from reactive to proactive by predicting potential incidents before they impact business services, automating routine tasks and delivering actionable insights.

Our market leadership puts us in a prime position to harness generative AI in meaningful ways that directly improve our customers’ operational efficiency and digital experiences — making now an incredibly compelling time to be part of this transformation.

How has your sales team pushed ahead with fresh perspectives and innovative strategies? What’s ahead for the team and what’s the team’s vision for continued growth?

The PagerDuty sales team approach centers on being trusted advisors in the digital operations landscape. We focus on demonstrating real-world applications of our platform, particularly our AI capabilities. The market opportunity is expanding as organizations prioritize digital operations excellence. PagerDuty leads in product innovation, especially with AI and automation, while maintaining our commitment to customer success. Our inclusive culture ensures we are evolving alongside our customers, helping them successfully navigate their digital transformation.

What qualities or experience will help someone thrive on the sales team?

Success at PagerDuty comes from understanding both the technical landscape and our customers’ business challenges. We embody our value of ‘Champion the Customer’ by translating our advanced platform into measurable business outcomes that drive real value. Our collaborative environment empowers us to ‘Run Together,’ bringing diverse perspectives to customer solutions and ensuring we’re always learning and growing. We ‘Ack and Own’ every customer interaction, taking responsibility for deeply understanding their challenges and working together to implement solutions that create a lasting impact. These core values shape our sales culture, fostering an environment where competitive drive meets compassionate customer advocacy, all reinforced by collaborative teamwork. It is this unique combination that enables us to build trust, drive innovation and deliver exceptional results for our customers. Our incredible team brings these values to life every day – and yes, we’re hiring!