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Executive IT Support

 San Francisco, California, United States

Executive IT Support

  • San Francisco, California, United States
  • IT

We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid.

PagerDuty is seeking a Helpdesk Superstar.  As a seasoned professional, this role will work directly with PagerDuty’s Executive team assisting them with technical issues that span a wide variety of complex problems. This role will work cross-functionally throughout the company to get updates, report issues, schedule meetings, and provide top-notch IT Helpdesk service to our senior leaders.

Main Responsibilities:

  • Providing dedicated support to our executive team (mainly non-technical leaders), quickly breaking down complex problems into potential design/process solutions, knowns, and unknowns, to get to solid resolutions quickly, removing roadblocks for any problem, independently and with minimal direction/oversight.
  • Provide expert diagnosis of computer errors and provide technical support for hardware and software issues
  • Can research and propose new technologies with The Helpdesk’s assistance.
  • Identify and implement broader fixes for challenges (either process and/or technology-driven) to better improve services and team performance, with little-to-no assistance specifically with the goal of improving this on behalf of the executive team
  • Participate in cross-functional initiatives as a strong representative of the team that is being supported.
  • Communicate to the PD team and culture externally. Identify areas that PD can share effectively with the outside world and guides the creation of content and communication around these areas.
  • Act as a role model and mentor to every member of the team.
  • Impact future product or technical/business strategy

Minimum Requirements:

  • Bachelor's degree or equivalent in technical field
  • At least 5 years of experience in a technical help desk environment
  • Expert ability to explain complicated technical problems in terms that non-technical people understand
  • Strong project- and time-management skills, including participation in cross-functional project initiatives
  • Exceptional and unparalleled knowledge of existing resources and tools
  • Able to work with increasingly unstructured and nebulous problems and to satisfy the executive team
  • Able to work both independently, and with high levels of ambiguity, to successfully deliver on requests from the executive team.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time 
  • Paid holidays and sick leave
  • Paid employee volunteer time - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  • HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100. 

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work-certified™ and our product is top rated in its category on TrustRadius

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty verifies work authorization in accordance with the requirements of your local jurisdiction.

 

Learn more about our culture by checking us out on Instagram @PagerDutyLife!

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