PagerDuty is growing, and we are looking for an experienced Manager to help design and implement a world-class, global Salesforce environment. As a Manager, Enterprise Applications, you will lead a team of developers and contribute hands-on to design, build, and support PagerDuty's growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data. 

Together with the other members of the enterprise applications team, you will have the opportunity to re-define how PagerDuty designs, builds, and maintains a growing suite of applications around the world.

Key Responsibilities: 

• Lead and manage a team of Salesforce developers and quality analysts to ensure effective implementation, customization, and maintenance of Salesforce applications.
• Provide guidance and mentorship to team members, fostering a culture of continuous learning and development.
• Collaborate with various stakeholders to conceptualize and interpret requirements, aligning business process efficiencies with system functionality.
• Drive strategic initiatives aligned with business objectives to optimize Salesforce capabilities and integration across the enterprise.
• Oversee day-to-day operations of Salesforce applications, including user support, troubleshooting, and issue resolution.
• Actively contribute to the design, development, and maintenance of Salesforce applications and integrations.
• Implement process improvements and automations to optimize operational and support processes.
• Maintain and continuously improve Lead to Order processes enabled with Salesforce, Zuora, CPQ, SpringCM, Marketo, DocuSign, and other related sales & procurement enterprise applications.
• Stay current with Salesforce best practices, new features, and industry trends to drive innovation and efficiency.
• Participate in code reviews and ensure adherence to coding standards and best practices.

Basic Qualifications:

• Strong understanding of Salesforce platform architecture, security, and scalability considerations.
• Minimum of 5 years of experience in Salesforce development, with 1+ years in a managerial or team lead role.
• Proven leadership skills with experience in managing and motivating a team of administrators and developers.
• Excellent communication skills with the ability to collaborate effectively with technical and non-technical stakeholders.
• Demonstrated ability to balance management duties with hands-on development work.

Preferred Qualifications: 

• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer) preferred.
• 1-2 years experience with Salesforce CPQ preferred.
• Experience with Agile methodologies and project management tools (e.g., JIRA) is a plus.
• Self-starter, reliable team player with ability to deliver projects on-time
• Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Santiago office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!