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Senior Solutions Consultant

 United States

Senior Solutions Consultant

  • United States
  • Solutions Consulting

We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid.

Overview of the Role

Are you a problem solver? Do you actively identify the potential roadblocks and provide thoughtful solutions? Are you excellent at running technical discovery processes and can clearly articulate how PagerDuty can positively impact an organization’s digital operations.
Do you understand how to make PagerDuty meaningful to each customer, commercial or enterprise? Then this is the right opportunity for you.
 
You are an extraordinary partner – to sales, to product, to your customers. You play the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.
 
You’ve got technical chops. You demonstrate a knowledge of IT monitoring tools or IT Operations. You run the technical discovery process and are capable to handling questions in an RFP, RFI and security questionnaires. You help customers design integrations to provide seamless implementation with their current technology stack.
 
You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience selling in the SaaS world and can articulate the business value of our solution.
You are excellent at multi-tasking, are self driven, and can work both independently and with a cross functional team. You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. 

How You Impact Our Vision

  • Our Solutions Consultants sit at the nexus between pre-sales, sales and customer experience and success. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our over 375+ native integrations, you are fundamental to helping customers realize and optimize the PagerDuty’s awesome capabilities.

About You

  • 5+ years of pre-sales experience
  • Bachelors degree or higher, preferably in a technical field
  • Ability to do basic scripting (Java, php, Ruby, Perl) and fundamental knowledge of Linux
  • Experience selling SaaS in a fierce environment
  • Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
  • Ability to travel to customer sites as necessary

Preferred Qualifications

  • Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow and Zabbix
  • You know and understand our space (or you’re already a fan of our product!)
  • Experienced in enterprise and commercial sales

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time 
  • Paid holidays and sick leave
  • Paid employee volunteer time - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  • HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100. 

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work-certified™ and our product is top rated in its category on TrustRadius

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty verifies work authorization in accordance with the requirements of your local jurisdiction.

 

Learn more about our culture by checking us out on Instagram @PagerDutyLife!

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