How we contact you: Please note that our Talent Acquisition team will only send emails directly from @pagerduty.com email addresses. We do not request sensitive personal information via email. Please carefully examine any email addresses purporting to represent PagerDuty. If you have any doubts or receive an unusual request, please reach out to firstname.lastname@example.org to verify.
We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid.
Multi Product Technical Support Specialist - Job Description
PagerDuty is looking for Technical Support professionals to help resolve our customers’ technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries. We pride ourselves in providing amazing support to our rapidly growing customer base.
We strive to improve our customers’ experience by delivering best-in-class service. We measure our customer support success in terms of effort and customer satisfaction. You’ll play a crucial role in maintaining our friendly and personal rapport with our customers while keeping full accountability for the resolution of their technical challenges.
This is an excellent opportunity for an upbeat, technically curious, motivated, and organized individual to kick off with a fast-growing organization.
How You Impact Our Vision
corporate communication tool.
Technical Skills necessary
We expect you to be an avid user of Linux Operating Systems preferably with a system administrator profile, as well as with Microsoft Windows environments in their Server versions that you are comfortable with the handling of file exchange protocols (SFTP, SSH, FTP, NFS, SAMBA) for both O. S including, know fundamental aspects of the operation of communications encryption protocols (SSL, TLS), you understand the operation of authentication systems such as LDAP or AD, you are familiar with simple text format for data exchange as JSON, XML and YAML, you have the ability to automate basic processes using Bash or PowerShell scripting, you must know basic concepts of API Rest being desirable the management of Postman, understand and manage with an initial scope of cloud computing infrastructure (AWS, GCloud and Azure).
Java application support and knowledge of authentication and authorization and enterprise security topics. Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email
Hands-on product technical support experience with both on-prem Enterprise Software and SaaS solutions
Work specific hours to provide SLA time-based coverage to our premium customers (for example 8 am - 5 pm, 9 am - 6 pm)
Excellent written communication, work ethic, and attention to detail skills.
Adaptive mindset, eager to learn new product suites, understand and communicate changes to existing products and enjoy the challenge of solving unique set issues that may arise in customer environments.
The ability to write about technical subjects in a clear and concise style
The enthusiasm and perseverance to drive customer issues to resolution.
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100.
For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.
Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work-certified™ and our product is top rated in its category on TrustRadius.
From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email email@example.com and we will work with you to meet your accessibility needs.
PagerDuty verifies work authorization in accordance with the requirements of your local jurisdiction.
Learn more about our culture by checking us out on Instagram @PagerDutyLife!
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.