Software Engineer - CollabOps / Chat Experience Team
Lisbon, Portugal
Software Engineer - CollabOps / Chat Experience Team
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Visit our careers site to explore life at PagerDuty, discover opportunities, and sign up for job alerts!
We are seeking a talented and experienced Software Engineer to join our dynamic team focused on integrating third-party chat platforms such as Slack, MS Teams, and Zoom with PagerDuty functionalities. As a key member of the team, you will play a crucial role in ensuring the seamless integration of PagerDuty's features into these popular communication channels, ultimately enhancing the customer experience and maximizing value for our users.
KEY RESPONSIBILITIES
- Collaborate with cross-functional teams to design, develop, and implement integrations with third-party chat platforms, ensuring compatibility, reliability, and scalability.
- Utilize best practices in software engineering to architect, code, test, and deploy high-quality solutions that meet customer requirements and adhere to internal standards.
- Work closely with product managers, designers, and other stakeholders to gather requirements, prioritize tasks, and deliver features on time and within scope.
- Conduct thorough testing and debugging to identify and resolve issues, ensuring the stability and performance of integrated solutions.
- Participate in code reviews, knowledge-sharing sessions, and continuous improvement initiatives to foster a collaborative and innovative team environment.
- Provide technical guidance and mentorship to junior team members, promoting their professional growth and development.
BASIC QUALIFICATIONS:
- 2+ years of experience as a full-stack Software Engineer in a cloud-native, micro-service SaaS, PaaS, or IaaS environment.
- AWS and Kubernetes (EKS) experience.
- Have a good understanding of micro-services architecture.
- Technical stack experience required to be successful in this role:
- Unit/Integration/System Test implementation, CI/CD Discipline (Terraform, Kubernetes (EKS)), Incident Response & Risk Management.
- Proficiency in at least one programming language and framework (e.g. Ruby on Rails, Python, Phoenix/Elixir, Java).
PREFERRED QUALIFICATIONS:
- Experience programming in Elixir.
- Understanding of third-party chat platforms (e.g., Slack, MS Teams, Zoom) and their APIs, as well as experience integrating with these platforms in a professional setting.
- Experience working at a SaaS company larger than 1000 employees and 100M in revenue.
- Ability to think through a complex problem, build a solution, and execute that solution with effective change management skills.
- Possesses a strong sense of ownership and a keen discernment for excellence in software development within a SaaS environment, demonstrating the ability to distinguish what constitutes a truly robust and effective safeguarding integration.
- Ability to design, monitor, and operate logging and alerting toolsets.
- Demonstrated history of mentoring and coaching.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
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