Frequently Asked Questions

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

Watch Tejada take the stage and share about the PagerDuty journey at AWS re:Invent 2024 in this recording!

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes @pagerduty on Instagram.

Here at PagerDuty, we live and breathe our values: Champion the Customer, Take the Lead, Run Together, Ack + Own, and Bring Yourself. 

We are a people-first organization dedicated to building an inclusive, diverse and equitable workplace that is representative of the communities we serve in and out of the workplace. 

PagerDuty strives for work-life balance by providing Dutonians with a generous paid time off package. In addition, we offer company paid Wellness Days and an end of year holiday closure where the whole company takes time off.

Let’s hear what some of our Dutonains have to say! 

“The culture & values of PagerDuty keep me going! PD embraces that we are all human & on different paths; encouraging us to grow in our current role & explore others that intrigue us. I would recommend PD to anyone looking for a REAL fresh start!” - Amanda 

“I feel true alignment between my personal values and PagerDuty’s organizational values. Values-driven leadership is genuine here.” - Alan 

“My favorite thing about working at PD is the culture and people I work with. The engineering teams have a very blameless culture and it's all hands on deck when something goes wrong, which is very encouraging to see as a junior engineer.” - Anne 

“The consistent Dutonian Days (Dutonian Days are when the entire company is off) to ensure that I can catch up on my mental health, beautiful offices, and open door policy from management make balancing my work and personal life easy.” - Sunny 

We offer a hybrid, flexible workplace that sets Dutonians up for success in their roles. We also provide ample opportunities for in-person and virtual connection, like volunteering events and #WatercoolWednesday on Slack.

We encourage all Dutonians to meet in person on a regular basis that aligns with their team’s strategic goals. Additionally, we host company-sponsored “PagerDuty Pop-Up” events and team offsites across the globe to break down silos and bring our values to life. We believe this mix of options fosters creativity, relationship building, company culture, and belonging while giving Dutonians the flexibility they desire.

We offer competitive pay and equity, medical coverage from day one, generous paid time off and parental leave, company holidays, wellness days throughout the year and one week in December where the whole company is off, 20 hours paid volunteer time off annually, hands on career and leadership development programs!

Check out our public benefits pages to learn more and find country-specific benefits information: PagerDuty Global Benefits

PagerDuty supplies employees with a laptop for work activities and allows employees to use personal mobile devices for limited work purposes, such as Two-Factor Authentication and phone calls. PagerDuty offers a monthly electronics allowance to cover the cost of using a personal mobile device as well as any other costs associated with electronic work devices.

Ack+Own is one of our five values here at PagerDuty. “Ack” is short form for acknowledge and is what an incident responder needs to do on our PagerDuty platform to take responsibility for an incident.

This has evolved since and is a value we all try to encompass here at PagerDuty. Simply put, it is when you keep yourself open to new opportunities (acknowledge), make them yours (own), and do right by it.

We have over 1,200 Dutonians across the globe. 

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo and Toronto.

PagerDuty supports employee growth and development through learning & development programs, performance management, and internal career opportunities. We want everyone at PagerDuty to be in a role they find fulfilling, where they can build their capabilities, grow, and learn. We empower all Dutonians to ack+own their career and value their service and experience. As a global growth company, we promote growth and invest in our current talent wherever we can. 

Additionally, PagerDuty holds many career development events throughout the year and has ample developmental training that can be easily accessed on our e-learning platform! 

At PagerDuty, we nurture a culture of belonging, where every individual feels valued, respected, and connected across our global team. Our people-first approach celebrates the unique perspectives and experiences that each employee brings to our organization.

Under the guidance of Chief Diversity Officer Roshan Kindred and her team, we're continuously evolving our initiatives to create a workplace that authentically reflects the rich tapestry of the global communities we serve. These efforts empower each team member to leverage their unique background and perspective as a source of innovation and strength, enhancing our collective capabilities.

Central to our mission of global belonging are our eight Employee Resource Groups (ERGs). These self-organized, employee-driven communities play a crucial role in fostering connection and understanding throughout PagerDuty. 

To learn more, visit our Global Belonging page! 

We strive to redefine what it means to impact our community, our teams, our world, and ourselves. At PagerDuty, we know the greatest impact comes from collective action.

PagerDuty.org was created to generate long-term community value by mobilizing our core resources—our people, platform and company resources—to support mission-driven organizations around the world.

We're also proud to be part of the Pledge 1% movement and have committed 1% each of equity, product, and employee volunteer time to help mission-driven organizations empower their teams, in real time, to positively impact the communities they serve.

Additionally, each employee receives 20 hours paid volunteer time off annually through which they can volunteer with organizations that resonate with them! 

To learn more, read our Annual Impact Report or visit our Impact Hub!

PagerDuty’s general policy is to hire qualified candidates who are authorized to work in the United States and who do not require immigration sponsorship. For candidates who do require such sponsorship, PagerDuty generally limits immigration sponsorship to qualified persons applying for certain technical positions. Exceptions may be made to sponsor foreign nationals for positions in other departments where PagerDuty has not been able to fill such positions with qualified U.S. workers.