Tell us about your sales journey thus far.

I joined PagerDuty in 2018 as the first hire on the small and medium-sized business sales team in Toronto. Since then, I’ve progressed through various roles in the commercial business, including mid-market and majors, and eventually moved into my first leadership role. Along the way, I’ve seen a lot of success, helping some of our largest customers leverage and get tremendous value out of our platform. I have been privileged to attend four of our Champion’s Clubs over the years. 

Today, I lead a very talented team in our enterprise growth business across Eastern Canada and the United States. We work with some of our largest customers and ensure their success with the Operations Cloud. 

Becoming a first-time leader has been an exciting challenge, and I can’t imagine doing it anywhere else than at PagerDuty. The support from my colleagues, mentors and peers has been key to my growth, helping me develop in ways I never imagined. PagerDuty’s culture of continuous feedback and recognition has been crucial in my journey from account executive to leader, showcasing the robust support and opportunities we provide. 

What is the sales culture like at PagerDuty?

At PagerDuty, our sales culture is dynamic, collaborative and highly supportive. My favorite PagerDuty value is “Run Together” for that reason. We thrive on a strong sense of teamwork and continuous improvement. As such, we offer mentorship and career development programs to ensure we break down the barriers of remote work and continue developing our talent. 

We celebrate both big and small victories across the team. This not only boosts morale but also fosters a culture of recognition and appreciation. Annually, we have our Champion’s Club, an exclusive event for top performers across the entire company, which is a significant motivator and a reward for hard work. 

Our culture and people are the top reasons I continue to feel energized to work at PagerDuty — for almost six years! The culture is unique. We truly have an employee-first mentality, so our sales team can bring themselves every day.

What advice do you have for sales professionals who want to join your team?

We’re on the hunt for top talent to join our growth and acquisition enterprise team. My top advice? Be authentic and true to yourself. We’re looking for talented individuals who have a proven track record and will commit to continuous learning and improvement. That means we want candidates who are prepared, who have done their research and who ask effective questions.

Take the time to understand our platform and the solutions we offer. You don’t need to be a tech expert, but having a basic grasp of DevOps, IT operations and incident management will definitely help.

One of our core values is “Champion the Customer,” so we’re looking for those who can share stories about how they’ve made customers successful through a consultative selling approach.

Finally, we value team players. Our culture is highly collaborative, and we want individuals who have demonstrated strong teamwork and partnership with their colleagues. It takes a village.