We estimate a $50 billion total addressable market serving potential users across development, IT operations, and security teams. With roughly 1% current market penetration, we have significant room for growth. 

Our January 2025 research of more than 1,100 enterprise IT leaders shows:

• 64% expect increased IT operations budgets in 2025
• 91% identify cybersecurity as a significant focus, with 71% planning to expand security and operations budgets
• 88% view agentic AI as critical to future IT operations

The PagerDuty Operations Cloud is essential infrastructure for modern digital operations, as evidenced by:

• Market Leadership: Named a Leader in IT Incident Response for 3 consecutive years by GigaOm, with top scores across all critical categories
• Enterprise Adoption: Nearly half of Fortune 500 and two-thirds of Fortune 100 companies rely on us
• Critical Integration: Over 700 integrations and a renewed strategic collaboration with AWS serving 6,000+ joint customers
• Proven Business Impact: Customers like TUI (world's largest tourism organization) report 30% reduction in incident recovery time
• Market Validation: Our recent research shows 91% of enterprises identify operations resilience as critical, with 71% increasing security and operations budgets

In today's digital economy, operational disruptions directly impact revenue and reputation. Our platform isn't just about managing incidents—it's about ensuring business continuity and customer trust through AI-powered automation and orchestration.

Leverage a full suite of pre and post sales support from in-house resources like Alliances, Marketing, Business Value Consultants, Solutions Consultants, and more! You’ll have plenty of opportunities to connect and strategize with your peers, like our annual Company Kick Off and Revenue Kick Off events.

Starting from new hire onboarding and bootcamp experience, through to enablement sessions in various forms, to personal development opportunities, you are supported from day 1 to thrive in a GTM career at PagerDuty. 

PagerDuty consistently ranks as a leader across major analyst evaluations:

• 2025 GigaOm Radar for IT Incident Response Platforms
• GigaOm Radar for AIOps 2024
• Forrester Wave: Process-Centric AIOps 2023
• Forrester Total Economic Impact Report: PagerDuty's 249% ROI
• Gartner Market Guide for Service Orchestration and Automation Platforms

We’re proud to offer competitive RSU (restricted stock unit) grants to eligible new hires, as well as merit-based refresh grants to eligible employees.

Vesting starts immediately - no 1 year cliff for new hire and refresh grants!

Want to tap into more equity? Eligible Dutonians can buy PagerDuty stock at a discount through our Employee Stock Purchase Program (ESPP).

Uplift opportunities for acquisition of new customers and selling of the Operations Cloud to drive quarterly and annual accelerators, SPIFFs.

You may even be recognized with an invitation to PagerDuty Champions Club, a fully paid vacation to an exciting destination like Costa Rica or Hawaii!

Grow your career through internal mobility: BDR to AE track, sales leader track, and beyond.

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