Engineering Manager - Chat Experience
Lisbon, Portugal
Engineering Manager - Chat Experience
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is seeking an Engineering Manager to lead one of our customer-focused and high-performing teams within our Incident Management group!
As an Engineering Manager of Chat Experience, you will be responsible for managing a team of software engineers who own and evolve PagerDuty’s chat-based collaboration experiences. You’ll partner closely with Product Management and Design to deliver intuitive, real-time chat workflows that help customers collaborate during incidents and day-to-day operations, ensuring the engineering execution matches the product vision for a world-class chat experience. This is an exciting opportunity to lead a strong team that is shaping how modern teams communicate and take action inside PagerDuty. The ideal candidate will have a strong engineering and management background, along with a passion for user experience.
This role is based in Lisbon, Portugal and is expected to come into the Lisbon office 1 day month as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!
Key Responsibilities
- Partner closely with Product Management and senior engineers to create a vision and roadmap for chat experience.
- Work with Engineering, Product, and UX stakeholders to deliver seamless, user-friendly chat features.
- Champion simplicity and usability in the chat experience by working hand-in-hand with UX to translate customer needs into reliable, scalable engineering solutions.
- Interact with internal engineering teams to resolve dependencies and integrate chat workflows across the PagerDuty platform.
- Make pragmatic trade-off decisions on resourcing and priority.
- Collaborate with other engineering leaders at PagerDuty on cross-team initiatives, both cultural and technical.
- Measure impact by partnering with Product and Design on defining success metrics for chat experience features and ensuring engineering delivery drives those outcomes.
- Support your team’s on-call rotation or incident command rotation, being available for escalations and production issues as they arise.
- Learn PagerDuty’s culture and values and be a strong proponent for them.
Basic Qualifications
- 8+ years of overall experience in Engineering
- 2+ years of Engineering Management in a SaaS organization
- Proven experience building user-facing web applications or similar
Preferred Qualifications
- Experience working on large-scale systems and/or messaging or collaboration platforms, with knowledge of common pitfalls in over/under-engineering
- Strong sense of urgency toward action, a customer-first philosophy, and ability to think and act strategically in close partnership with Product to shape the chat experience roadmap
- Ability to balance planning with execution
- Demonstrated ability to hire and develop engineers at varying levels of experience to help them reach their full potential
- Excellent communication skills across all levels of the organization, with an emphasis on providing context and empowering teams rather than prescribing solutions
- Technical depth to engage in design/code discussions when needed
- Clear perspective on what “good engineering” looks like, and when to empower teams versus step in on critical decisions
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
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