Senior Renewal Manager
Lisbon, Portugal
Senior Renewal Manager
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is seeking a Senior Renewals Manager to join our talented, customer-focused team! As Senior Renewals Manager, you will report to the Renewals leadership team and partner closely with Customer Success, Sales Operations, and Account Executive teams to own the subscription renewals process for an assigned portfolio of strategic customers, driving revenue retention and contract optimization while preserving and enhancing customer relationships. This is an exciting opportunity to work in a commission-based role where you'll directly impact revenue growth while helping customers maximize their investment in PagerDuty's platform. The ideal candidate has proven experience in renewals management or account management with strong relationship-building skills and a passion for customer success.
KEY RESPONSIBILITIES
- Own the subscription renewals process for assigned customer portfolio and collaborate with internal resources to preserve and improve customer contracts and relationships
• Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust
• Create renewal order forms, quotes, and proposals while maintaining accurate information in Salesforce for accounts, opportunities, and renewal pipeline forecasting
• Proactively manage renewal risks by working with cross-functional teams to develop risk mitigation plans and provide ongoing feedback to management and Customer Success teams
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewals to on-time closure while positioning up-sell opportunities
BASIC QUALIFICATIONS
- 5+ years of experience in renewals management, account management, inside sales, Customer Success Management, or renewal sales role
• Strong interpersonal and communication skills with proven ability to maintain customer relationships over phone, email, and web meetings
• Knowledge of IT operations and IT development organizations, systems, and tools
• Bachelor's degree or equivalent degree or experience
• Applicants must be currently authorized to work in the United States on a full-time basis
PREFERRED QUALIFICATIONS
- Working experience in technology or SaaS company with software subscription experience
• Experience using Salesforce CRM and other sales operations tools
• Proven ability to work independently in remote environment while collaborating effectively with cross-functional teams
• Strong problem-solving skills with ability to identify issues, propose solutions, and drive resolution
• Self-motivated learner with positive attitude and passion for helping customers succeed
Hybrid Approach:
This role is expected to come into our Lisbon office 2 days per week so you can thrive in your new role and fully embrace being a Dutonian!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
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