Software Engineer - Growth & Insights Team
Toronto, Ontario, Canada
Software Engineer - Growth & Insights Team
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
We are seeking an Intermediate Software Engineer to join our Growth and Insights Engineering team. As an experienced member of our team, you will drive software engineering initiatives, get an opportunity to participate in technical decisions for robust, scalable solutions, and get mentored by engineers of high caliber.
As an engineer on the Growth and Insights team, you’ll be working on the following:
- The analytics features that deliver key operational insights to our customers about their digital operations.
- Support the encouragement of the growth and maturity of our customer’s usage of the whole PagerDuty product suite of features through insights and recommendations.
- Businesses rely on our metrics & insights to lower time to resolution, improve customer experience and reduce toil for their engineering teams. You’ll help us realize our long-term vision for the product by architecting and building robust data transformation pipelines, flexible dimensional models and performant queries that scale to our increasing data needs.
- Responsible for the availability of our public analytics API, which helps customers build their own reporting capabilities on top of our platform. In addition to the backend data and API work, you will also help support the front end UIs that present the insights to the customer.
Key Responsibilities:
- From day one, you’ll be designing, coding, testing and shipping backend applications or micro-services, APIs or front-end interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers.
- Build and develop the core infrastructure and tooling
- Help drive and define team standards by participating in code reviews
- Collaborate with product and UX to deliver the highest quality customer experiences
- Lead post incident reviews and drive systematic improvements to prevent recurring issues
- Collaborate with other engineering teams globally to define and implement development standards
- Champion observability and monitoring best practices across the organization
- Participate in a 24/7 on-call rotation. And yes, we use PagerDuty to manage our on-call schedules
Basic Qualifications:
- 2+ years of experience designing, building, and operating large systems with scalability, availability, and performance requirements.
- Development experience working on customer-facing and web-based systems.
- Experience with monitoring, observability and logging platforms (e.g. DataDog, New Relic, SumoLogic, Splunk, Segment)
- Proficiency in at least one programming language (e.g. Python, Java, Ruby, Elixir etc.)
- Have operational experience with modern data stack patterns & tools (e.g. ELT, Kafka,applying software engineering principles to data problems, etc.)
- Strong verbal and written communication skills.
Preferred Qualifications:
- Experience or School courses in AI based development creating agents
- Experience building user-facing public APIs
- Have built or worked on a customer-facing analytics product
- Have experience working with Elixir and Snowflake
- Experience working in a cloud data warehouse technology such as Redshift or Snowflake
- Understanding of data modeling (star schema, etc.), extract transform load (ETL) processes
- Have an eye for sleek design
This role is expected to come into our PagerDuty office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
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