Role Overview:

PagerDuty is the leading digital operations management platform for businesses. Our SaaS solution empowers over 15,000 customers worldwide to improve operational reliability, agility, and visibility across their organizations. With PagerDuty, teams can quickly identify and resolve issues before they impact public sector customers, enabling them to deliver exceptional digital experiences.

We are seeking a technical and customer-focused Senior Solutions Consultant to join our team. The candidate will be responsible for understanding customer business requirements and technical needs and will design and present demonstrations that highlight the strengths of PagerDuty’s products. They will also provide technical guidance, best practices, and support throughout the pre-sales and implementation process to ensure customer success.

As a Solutions Consultant at PagerDuty, you will sit at the nexus between pre-sales, sales and customer success. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our over 750+ native integrations, you are fundamental to helping customers realize and optimize the value of PagerDuty’s Operations Cloud.

You demonstrate a knowledge of Observability, DevOps, Automation and IT Service Management Tools. You own the technical discovery process, and are capable of handling questions in an RFP, RFI and security questionnaires.

You are an extraordinary partner – to sales, to product, to your customers. You play the part of consultant, technical salesperson and product specialist with a committed dedication to exceptional customer service. You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.

You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to customers with both business and technical backgrounds, from a DevOps engineer to a C Level Executive. You can articulate the business value of our solution.

You have experience selling in the SaaS world and can articulate the business value of our solution. You are self driven and can work both independently and with a cross functional team. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. 

How You Impact Our Vision: Key Responsibilities

• You are a consultant, technical salesperson and product specialist, with a committed dedication to exceptional customer experience. 
• You will design and present demonstrations and run Proof of Values (PoV’s) that highlight the strengths and competitive differentiation of PagerDuty’s platform
• You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.
• Assist the technical discovery process and are capable of handling technical questions about the product
• Help customers design integrations to provide a seamless implementation with their current technology stack.
• Break down complex technical concepts and explain them clearly to partners with both business and technical backgrounds, from a DevOps engineer to a C Level Executive. 
• Deliver product and technical briefings / presentations to potential clients.
• Maintain accurate and up-to-date notes and feedback in CRM tools regarding customer input, and current technical state of opportunities for both wins and losses.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.

This Role Requires:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 6+ years of pre-sales experience, preferably selling SaaS solutions
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
• An extraordinary partner to sales/product teams and to our customers
• Project management skills and account management experience. You come up to speed quickly, love to learn, have good problem-solving and analytical skills, have a strong working style and impeccable attention to detail
• The ability to travel to customer sites as necessary (travel expectation roughly 30%)

Preferred Requirements:

• A strong understanding of the SaaS world and Cloud technologies
• Experience of Incident Management, Observability, DevOps, Automation and Operations Management and/or IT Service Management Tools
• You know and understand our space (or you’re already a fan of our product!)